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WMMC Primary Services
Family Practice Clinics
Internal Medicine Clinics
Pediatrics
Patient Accounts
Q: Why has it taken so long to get my bill?
A: The insurance companies have up to 5 years to pay us. There could have been a denial on your claim, causing a delay.
Q: Can I make a payment arrangement?
A: Yes. Please call Patient Accounts at (660) 262-7350 to set this up with a Financial Counselor.
Q: Do you offer Financial Assistance?
A: Yes we do. Please call Patient Accounts at (660) 262-7350 to speak to a Financial Counselor.
Q: Can I pay my bill over the phone?
A: Yes. Please call Patient Accounts at (660) 262-7350 to make a payment.
Q: Why did I receive a bill?
A: You may receive a bill for a variety of reasons.
You may not have health insurance or we may not have your current insurance information on file.
The service you received may not be covered by your insurance.
You may have a copayment, coinsurance or deductible that you did not pay at your visit.
You may not have obtained a required referral from your doctor.
You may have received care outside of your provider network.
You may have claimed all your insurance benefits for a particular visit or calendar year. (Some health insurance companies limit coverage.)
Q: Who do I call if I have a question about my bill?
A: Our Patient Accounts Representatives are happy to help you with your bill by phone Monday – Thursday 8:00 am – 5:00 pm; Friday 8:00 am – 4:30 pm at (660) 262-7350.
Q: Who do I contact about patient billing?
A: You can contact Patients Accounts at (660) 262-7350 or [email protected] for additional billing concerns.
For Radiologists:
Alliance Radiology
855-410-3198
United Imaging Consultants
1-888-960-1393
Q: Who do I contact if I believe my bill has been inaccurately processed by my insurance company or feel as though my billing issue has gone unresolved?
A: Patients are encouraged to contact Patients Accounts at (660) 262-7350 or [email protected]. Patient Account Representatives will return calls within 48 business hours.
Provider Based Clinic Billing
Q: What does provider-based or hospital-based outpatient mean?
A: Provider-based or hospital-based outpatient refers to the billing process for services rendered in a hospital outpatient clinic or location. Hospital-based outpatient clinics are subject to stricter government rules, making them more complex and more costly to operate. When you see a non-rural health specialty physician or receive services in a hospital-based outpatient clinic, you are being treated within the hospital rather than the physician’s office.
Q: How does this affect my bill?
A: Under this model, you may potentially receive two (2) bills. One bill represents the facility or hospital charge and one bill represents the professional or physician fee. These two charges are intended to equal the one charge that would be incurred at a non-provider-based clinic for an office visit.
Q: Why does Western Missouri Medical Center do provider-based billing?
A: Since Western Missouri Medical Center employs physicians, following the same type of billing process for outpatient care rendered at our hospital ensures more appropriate payment for services provided by hospital staff and physicians and distinguishes facilities that function as departments of hospitals from those which are freestanding.