Coronavirus (COVID-19) Information

Our top priority is keeping our patients, visitors and staff safe.

The rise of novel coronavirus (COVID-19) is a global, national and local concern. We want to assure our patients and the community that Western Missouri Medical Center is working closely with local, state and federal health officials to prepare.

WMMC’S COVID-19 HOTLINE: (660) 262-7580

This page is updated often as information changes and with the frequently asked questions (FAQs) below.

COVID-19 TESTING FAQs

What should I do if I think I have symptoms or have been exposed to COVID-19?

Complete the following steps if you think you have been exposed to COVID-19:

  1. Make an appointment with one of our primary care providers. For a complete list of our family medicine clinics with primary care providers, please visit WMMC.com/Services.
  2. Do not directly walk into a clinic to avoid spreading the virus to staff or patients.
  3. Let your doctor’s office know about your symptoms. COVID-19 symptoms include fever, coughing and shortness of breath.
  4. Also, let your doctor know if you have:
    1. Been in close contact with a person known to have COVID-19
    2. Have traveled to an area with sustained transmissions
  5. Your provider will order a COVID-19 test if you meet the criteria for testing. An order from a provider is required to receive COVID-19 testing.

If you don’t have a primary care provider at WMMC you can call the WMMC COVID-19 Hotline at (660) 262-7580.

Am I eligible for COVID-19 testing at WMMC?

Patients are eligible for COVID-19 testing at WMMC if they meet one of the following criteria:

      • An established patient of a WMMC provider
      • A resident of Johnson County, Missouri
      • WMMC employees and family
      • Whiteman Air Force Base residents
      • University of Central Missouri faculty, staff and students

Additionally, pediatric patients that meet the criteria can be tested for COVID-19.

Where will I receive my COVID-19 testing?

WMMC’s drive through Testing and Evaluation Site will open on July 13, 2020. The drive through will be located in the parking lot behind the main hospital building at 403 Burkarth Road, Warrensburg, MO 64093.  Patients receiving COVID-19 testing will be tested from the comfort of their car.

An order from a provider is required to receive COVID-19 testing. Patients that arrive at the Testing and Evaluation Site without a provider order will be asked to make an appointment with their primary care provider prior to testing.

Is there a cost for the COVID-19 testing?

COVID-19 testing may be covered by your insurance, so be sure to review your plan to determine coverage. If your insurance does not cover this testing, a cash price for COVID-19 testing is available for $100. Antibody testing is also available for a cash price of is available for $35.

In accordance with the First Coronavirus Response Act (FFCRA) and CARES Act, uninsured patient testing on or after February 4, 2020, will be submitted for reimbursement from federal funding through the US Department of Health and Human Services (HHS). Processes for this funding are in development through HHS. Western Missouri Medical Center will accept the federal program reimbursement as payment in full and patients will not be billed for COVID-19 testing, but you may be billed for other services provided. If you feel you have received a bill in error, please contact our billing department.

How soon will I receive my results?

Once the COVID-19 test is complete results will be available in the patient portal within 5-7 days. All patients COVID-19 tests will be contacted with their test results. All test results, negative and positive, will be available through our online portal. You can register for WMMC’s Patient Portal at wmmc.com

How can I get my results submitted to my employer so I can return to work?

Patients needing a return to work note or a copy of their medical records should contact the clinic where the initial COVID-19 order was placed.

To release an employee’s COVID-19 results for them to return to work, a patient must fill out the Medical Records Release Form and return the form to the ordering physician or Medical Records with a physical signature and the employer they would like their results released to. Electronic signatures will not be accepted on this form.

Medical Records Release Form

COVID-19 ANTIBODY TESTING FAQs

Am I eligible for the antibody testing?

Your primary care provider will provide a screening to ensure you are not showing COVID-19 symptoms and have been symptom-free for 14 days. Once you have been cleared for testing, you will be provided information on where to receive testing depending on the healthcare provider either in clinic or at the Testing and Evaluation Site.

Patients are eligible for antibody testing at WMMC if they are:

      • An established patient of a WMMC provider
      • A resident of Johnson County, Missouri
      • WMMC employees and family
      • Whiteman Air Force Base residents
      • University of Central Missouri faculty, staff and students
Is there a cost for the antibody testing?

COVID-19 antibody testing may be covered by your insurance, so be sure to review your plan to determine coverage. If your insurance does not cover this testing, a cash price is available for $35.

In accordance with the First Coronavirus Response Act (FFCRA) and CARES Act, uninsured patient testing on or after February 4, 2020, will be submitted for reimbursement from federal funding through the US Department of Health and Human Services (HHS). Processes for this funding are in development through HHS. Western Missouri Medical Center will accept the federal program reimbursement as payment in full and patients will not be billed for this testing. If you feel you have received a bill in error, please contact our billing department.

If you are interested in COVID-19 antibody testing:

Contact your WMMC primary care provider for an appointment. An order from your primary care provider is required to be tested.

Your primary care provider will provide a screening to ensure you are not showing COVID-19 symptoms and have been symptom-free for 14 days.

Once you have been cleared for testing, you will be provided information on where to receive testing depending on the healthcare provider.

Once the antibody test is complete results will be available within 24 hours. Only patients that have tested positive for COVID-19 antibodies will be contacted with their test results. All test results will be contacted. All test results, negative and positive, will be available through our online portal. You can register for WMMC’s Patient Portal at wmmc.com.

How soon will I receive my results?

Once the antibody test is complete results will be available within 36-72 hours. Only patients that have tested positive for COVID-19 antibodies will be contacted with their test results. All test results, negative and positive, will be available through our online portal. You can register for WMMC’s Patient Portal at wmmc.com.

HOSPITAL CHANGES & COVID-19 Updates

Where can I find the most recent and accurate local information on COVID-19?

For the most up to date information on how the county is taking precautionary measures to prepare for the potential spread of the disease, check out the following resources:

How can I help WMMC with their COVID-19 response?

The WMMC Foundation has set up a COVID-19 Response Fund to assist WMMC in the areas of most critical needs. To learn more about this fund or to make a donation of personal protective equipment (PPE), visit WMMC.com/Together

Have you recovered from COVID-19 and are interested in donating plasma? Learn more at SaveALifeNow.org.

I am a business owner and want to know about COVID-19 best practices for businesses.

If you are a business and have additional questions regarding best practices, please contact the COVID-19 STRIKE Team point of contact Sherry Roberts at (660) 262-7717.

To release an employee’s COVID-19 results for them to return to work, a patient must fil out the Medical Records Release Form return the form to the ordering physician or Medical Records with a physical signature and the business they would like their results released to. Electronic signatures will not be accepted on this form.

Medical Records Release Form

Does WMMC have any visitor restrictions or closures?

To help protect our patients, staff, and visitors WMMC does have visitor restrictions and entrance closures. See the links below for more information.

Visitor Restrictions

Entrance and Department Closures

Due to the Evaluation and Test Site being operated, Warrensburg Express Care will be open from 8 am – 5 pm, Monday – Friday, and Saturday and Sunday 8 am -2 pm until further notice.

Patient Accounts is closed to the public. We apologize for any inconvenience this may cause you and are available to discuss your account over the phone. If you would like to pay your bill in full or to set up payment arrangements, please call 660-262-7350. You may also submit questions via email to billinginquiry@wmmc.com.

How can I help prevent the spread of respiratory diseases, including the flu and COVID-19?

Remember the everyday basics from the Centers for Disease Control and Prevention (CDC):

      • Wash your hands oftenwith soap and water for at least 20 seconds, or use alcohol-based sanitizer
      • Avoid touching your eyes, nose and mouth
      • Avoid close contact with sick people
      • Clean and disinfect regularly
      • Stay home when you are sick
Is there anything I should be aware of if I’m planning a visit to the hospital?

To prevent the spread of seasonal flu, intestinal viral illnesses and other infectious diseases in our communities, please follow these guidelines:

  • Do not visit the hospital if you or members of your household are sick, especially from upper respiratory infection (coughing, sneezing, congestion) or gastrointestinal illness (vomiting, nausea, diarrhea).
  • Note that intensive care, maternity units and other areas of the hospital have specific visiting guidelines.
  • Wash your hands or use hand sanitizer before and after visiting patients.
  • Please ask for a mask while visiting our Emergency Department.

Thank you for helping us keep our patients, visitors and communities healthy. Please also note our Visitor Restrictions and Entrance and Department Closures.

What else can you do to prevent the spread of germs?

WMMC asks that the public limit their non-medical care visits to our medical center for the safety of our patients, staff and themselves. Additionally, patients and visitors will be asked questions related to COVID-19 symptoms and will be required to mask or not permitted to enter as appropriate.

Are you apart of the project #TeamUp2CleanUp? This project challenges all businesses and community members to clean all high-touch areas for two minutes, two times a day. Learn more about the project here.

If you are not ill, please avoid coming to the hospital unless you are seeking treatment from a provider as the hospital is still providing elective and emergency health care services.