Frequently Asked Questions

Patient Portal

Q: Questions about your health record or suggestions on improvement opportunities with the patient portal?
A: Please contact (660) 262-7585 to leave a message regarding your questions or suggestions and someone from WMMC will return your call.


Q: Questions or difficulty logging into your Cerner Patient Portal?
A: Please contact Cerner Support, available to assist you at (877) 621-8014.


Q: How long before my results are on the Patient Portal?
A: Both Lab Results and Radiology Reports are released 72 hours after the tests have resulted. This delay is to allow your Primary Care Provider the opportunity to view those results. Most Radiology Reports are viewable in the Portal, however, some specialty reports may not be available. Please call the Portal Message Line at (660) 262-7585 if you are unable to view your results after 72 hours.


Registration

Q: What do I need to bring with me to register for my appointment?
A: Please bring valid driver’s license, insurance card(s) and your co-pay/deposit for the service with you.


Q: What are the hours for each entrance to the hospital?
A: Our emergency entrance is open 24/7. Both the Outpatient Entrance and the Main Entrance are open 6:00 am – 9:00 pm.


Q: Who staffs the entrances?
A: We have a wonderful group of volunteers who graciously work each entrance to help patients and visitors find what they need.


Patient Accounts

Q: Why has it taken so long to get my bill?
A: The insurance companies have up to 5 years to pay us. There could have been a denial on your claim, causing a delay.


Q: Can I make a payment arrangement?
A: Yes. Please call Patient Accounts at (660) 262-7350 to set this up with a Financial Counselor.


Q: Do you offer Financial Assistance?
A: Yes we do. Please call Patient Accounts at (660) 262-7350 to speak to a Financial Counselor.


Q: Can I pay my bill over the phone?
A: Yes. Please call Patient Accounts at (660) 262-7350 to make a payment.


  • Q: Why did I receive a bill?
    A: You may receive a bill for a variety of reasons. For example:
    You may not have health insurance or we may not have your current insurance information on file.
    The service you received may not be covered by your insurance.
    You may have a copayment, coinsurance or deductible that you did not pay at your visit.
    You may not have obtained a required referral from your doctor.
    You may have received care outside of your provider network.
    You may have claimed all your insurance benefits for a particular visit or calendar year. (Some health insurance companies limit coverage.)

Q: Who do I call if I have a question about my bill?
A: Our Patient Accounts Representatives are happy to help you with your bill by phone Monday – Thursday 8:00 am – 5:00 pm; Friday 8:00 am – 4:30 pm at (660) 262-7350.