A Community Caseworker Q&A with Alexis Carlock

Alexis Carlock
Alexis Carlock, Community Caseworker at Western Missouri Medical Center

Alexis Carlock is a Community Caseworker at Western Missouri Medical Center, connecting WMMC patients with the resources they need. Since finding answers to questions is a big part of what she does every day, we put together a Q&A to help our community get to know Alexis and learn more about her efforts to support patients.


What do you do as a WMMC Community Caseworker?

Here at WMMC, I work primarily in the outpatient setting. I work closely with clinics in our Medical Office Building, Oncology and Infusion, Wound Center, Family Practice (Concordia, Higginsville, Knob Noster, and Warrensburg), Central Family and Sports Medicine, Warrensburg Internal Medicine , Building Blocks Pediatrics, and Women’s Health. I also complete ER and Trauma follow-up calls.

Each day is different. I connect patients with a variety of resources, including but not limited to:

  • Behavioral health
  • Disability applications
  • Food resources or SNAP applications
  • Skilled nursing facilities
  • In-home services and home health
  • Long-term care
  • Transportation
  • Utility assistance
  • Medical insurance
  • Infant and children resources
  • Senior resources

If you need something else that is not on this list, just ask me about it. I have enjoyed watching this position grow rapidly over the past 15 months, and I am excited to continue offering community support to our WMMC patients and families.


What age patients do you work with?

I work with ages 0-100+.


What experience and education helped you prepare for your job as a Community Caseworker?

I started my career with WMMC in January of 2023. Before that, I received my bachelor’s in community health from the University of Central Missouri. After college, I worked in both inpatient and outpatient behavioral health settings along with completing an internship with the St. Joseph Health Department.


What is one of the things you think matters most about your job?

I strive to provide a listening ear for employees, families, and patients alike. Life can be overwhelming at times. It is my goal to provide support in organizing or lightening the load.

One of my favorite things to say is if you have a question and you aren’t sure who to ask, give me a call. If I don’t have an answer, I will work hard to find an answer and offer support through the process.


How do you connect with patients?

I am available for face-to-face visits at WMMC or any of the clinic locations, as well as by email, phone, fax and teams.

After patients have completed their initial consultation with me, I’m available for additional one-on-one follow-up visits or phone calls, especially if there is a change in a patient’s treatment or status.


What do you enjoy most about your role at WMMC?

What I like most about my job is the opportunity to work with the entire care team. We work together to answer questions and connect WMMC patients with compassionate care and the resources they need – both in the hospital and once they return home. While my day-in, day-out focus is on casework, I especially enjoy the collaboration and teamwork I’ve experienced with the entire care team and providers at WMMC.


Where can I learn more about the Social Services team at WMMC?

Patients can become overwhelmed with treatment options and everyday life issues when they are hospitalized or discharged to home care. WMMC’s Social Services team is here to help. You can learn more about our Social Services at WMMC on our website.


How can I access services?

Whether it’s your physician or care team in the hospital or your primary care provider and care team at home, just ask for a referral to WMMC Social Services. You can also call me at 660-262-7752 to access assistance at WMMC.

If you have additional questions for Alexis, you can reach out to her between the hours of 8 am to 4:30 p.m., Monday through Friday.

Alexis Carlock